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Infrastructure

We are equipped with the best-of-breed technology conforming to global standards. We provide complete business process solutions that ensure customer delight and satisfaction.

Infrastructure - IT

• Every Location monitored through CCTV cameras installed across the facility High-End Network Printers.
• All units such as PCs, office automation machinery, headsets and other equipments are all worlds’ best brands and updated to the latest technological advancements.
• Network infrastructure is designed with high levels of redundancy for both voice and data services along with a structured cabling system, allowing high speed and seamless data transfer up to 1 GBPS.
• Latest CCTV technology with extended recording and playback along with extreme real time and smooth capturing of every aspect of our operations.
• Data security and data protection are key to our operations and we possess the world’s best Firewall technologies.
• All our networks are secured with well defined user level access.

We completely understand that data protection and security play a vital role in any outsourcing provider organization. That is why we continuously invest in upgrading the technology and infrastructure to ensure that there is always a secure flow of data and communication between our clients and us.

Infrastructure – Facilities

• Constructed on a sprawling space of 1200 sq. ft in the most strategic location of Bangalore.
• Well Designed Furniture.
• Over 25+ Work Stations.
• Round the clock Power Supply with Back-Up UPS and Generators.
• 15 KVA online Uninterrupted power supply to support power failure.
• 30 KVA power generator set to support power supply failure.
• Adequate Fire Safety Systems.
• Our extensive transportation program provides door-to-door transportation for all of our operations personnel.
• 24-hour security personnel and security card access.
• Separate work areas, resources, and VLAN for each client.
• Online and off-line reference materials.
• PBX for internal office communication.
• Equipped with all latest office automation like computers, printers, fax and scanners.
• In House Recreation facilities.
• A well equipped library for assistance that contains books, reference material and CD ROM.

Infrastructure – Communication

• High speed data and voice communication with dedicated 7 MBPS leased line
• Modem, Switches and all necessary facilities
• Video Conference facilities
• Scalable and redundant network and server infrastructure
• 24 × 7 × 365 customer support services via Phone, Chat and E-mail
• Transmission of Data through secured FTP

Infrastructure – System

Servers : 2003 Enterprise Edition, Windows 2000 Advanced Server, Linux Server and Backup Server.

Structured cabling for high speed data access Capable of expanding to multiple database-servers and multiple data/document servers over LAN.